FAQ

How to check for updates
How to check for updates In Windows 11, you decide when and how to get the latest updates to keep your device running smoothly and securely.           ...
Fri, 27 Dec, 2024 at 5:27 PM
Resolved vs Closed
The ticket statuses in Freshdesk, Resolved and Closed are defined as:   Resolved: When agents are reasonably sure that they have provided the customer wit...
Fri, 24 Jan, 2025 at 4:38 PM
ARS-Pleasant Hill Key card access
How card access how to from Amber Rand
Mon, 27 Jan, 2025 at 12:49 PM
Versalink printer-manual entry
Soba New Jersey https://www.support.xerox.com/en-us/product/versalink-c7020-c7025-c7030/downloads?language=en  PCL6 Print Driver for Administrators - xe...
Wed, 29 Jan, 2025 at 3:44 PM
I got a new Samsung s24+ yesterday. I transferred everything over. I can't get to my email. Is there a way to send a link for me to set it up again?
I understand you’ve transferred everything to your new Samsung Galaxy S24+ and are having trouble accessing your email. No worries – I can guide you through...
Tue, 11 Feb, 2025 at 9:42 AM
Dialpad --voice calls "How to Answer Calls on Dialpad When the Phone Doesn’t Ring"
Hi Sheena Howard, This is a great question, for voice calls: you'll need to pair/sync a bluetooth headset, earbud or ear pod with you laptop for Dia...
Wed, 26 Feb, 2025 at 5:09 PM
Dialpad - Ring on devices
1 From Dialpad app installed on Desktop, click on the user's name icon     2 From the drop down, click on Devices          3.  "Ring thi...
Tue, 4 Mar, 2025 at 4:51 PM
Dialpad - conversation history
Transcript sharing Option 1 1.  Login to Dialpad Using a personal or shared login 2. Open conversation history Select the icon that resemble...
Fri, 4 Apr, 2025 at 4:18 PM
Chrome Account only with work email
1. Create account 2. Select "For Work or my business" 3. Select Try google Workspace 4.  Select Just for you 5. Enter your name, last name a...
Tue, 15 Apr, 2025 at 4:54 PM
Accessing HR Shared Mailbox (hr@ascensionrs.com)
Add Shared Mailbox in Outlook: Open Outlook. Go to File > Account Settings > Account Settings. Click New, enter hr@ascensionrs.com, and click Add....
Thu, 17 Apr, 2025 at 5:10 PM